Shipping & Returns

Shipping & Returns

Shipping

Purchased products will be delivered to the address provided by the customer when placing their order by PayPal, Stripe, Credit or Debit Card, according to the chosen method of delivery.

Packages are generally shipped within 2 days of received payment.

Products should arrive to customer, from the moment we receive the payment, on average

  • within 3 to 5 business days to France
  • within 5 to 7 business days to Europa
  • within 7 to 10 business days to the other countries

Shipping is offered by www.surface-paris.com for all orders of 100€ and more, when you choose the shipping in 72 hours, for France or Europe. For the others delivery choices or country, the price will be reduced.

Note: Shipping charges include postage, preparation and packaging costs. Preparation costs are fixed, whereas transportation fees vary according to the total weight of the package. 

We recommend that you group all of your items in one order to minimize costs. We are able to combine two orders placed separately, and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.

The box dimensions are appropriate and your items are properly protected.

 

Returns

For any reason the customer would like to return products to the vendor within 14 days, he or she must follow the instructions below in order to ease the processing of the return:

1. Send an email to customer services at [email protected] to request for a returns form.
2. Use the original packaging to return the product.
3. Send to the following address:

Surface-Paris (Returns Department)
26, avenue Victor Hugo 
75116 Paris, France

Note: Product must be unopened and unused.

The customer may contact Customer Services by sending an e-mail message to [email protected] for product return procedures in case of wrong or damaged product.

For additional support regarding a delivery or a return, please contact Customer Services at [email protected] or by phone +33 1 43 19 76 20  Monday to Friday (excluding holidays) - 10.00 AM to 5.30 PM (CET). 


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